Effective 5/1/2017
Our service department is no longer able to repair handheld tester units produced prior to 1/1/2009.
to know if you have a unit prior to 1/1/2009, the first 4 digits of our S/N are MMYY of manufacture date.
FOR EXAMPLE: 1208123456 is from December of 2008
Additionally, units with 6 digit serial numbers would have been produced prior to 2005

For replacement/trade in options and details:
Contact Your Regional Sales Manager
For questions/concerns:
Contact Customer Service
To schedule a repair for a handheld tester unit made after 1/1/2009

Request RA


customer service

Franklin Electric is committed to providing you with high quality products and services. Our customer support team is available to answer any questions you may have on product performance, features, and battery testing standards and best practices.

If you have questions on your battery tester or monitoring system's performance, features, or are in need of service, we recommend the following options:


Return Policy

Our basic repair policy includes 72 hour service turnaround, starting from the time we receive the unit and ending at the time we ship the unit back to you
Many of our Preventive Maintenance Programs and Extended Warranty Plans include service turnaround times as fast as 24 hours. 
Your serviced product will be shipped back to you using the same method as the incoming shipment. For example, if you send the unit to us via FedEx Ground, it will be returned to you via FedEx Ground
All warranty returns will be returned to you with freight prepaid by Midtronics

RA Shipping Instructions

When sending in an RA:
  • Always contact Franklin Electric first
  • Include documentation for the returned unit to allow for prompt tracking and processing upon return
  • Include proof of purchase information in the shipping documentation for all warranty returns
  • Print the RA number that you receive from customer service on the return box and/or shipping document
Return the unit to Franklin Electric, freight prepaid to the applicable address for your geographic location:

North America, South America, & Asia Pacific

Franklin Electric | Grid Solutions
RA# __________________________________
3760 Marsh Road
Madison, WI 53718
Tel: 1.844.344.5025