The Ponemon Institute’s tri-annual report on the cost of data center outages was released this year. There has been a steady increase in these costs since they started doing this research in 2010. See the tables below to see the trends that have been found.


Outage Costs

 

2010

2013

2016

Maximum

$1,017,746

$1,734,433

$2,409,991

Mean

$505,502

$690,204

$740,357

Median

$507,052

$627,418

$648,174

Minimum

$38,969

$74,223

$70,512


Source of Costs
 

 

2010

2013

2016

Direct Costs

38%

35%

36%

Indirect Costs

50%

52%

51%

Opportunity Costs

12%

12%

12%

 According to the Ponemon Institute, definitions of the above include:

Direct costs – any direct expense necessary to accomplish an activity
Indirect costs – any organizational expense (amount of time or effort) necessary to accomplish an activity
Opportunity costs – lost business as a consequence of a diminished reputation


Activity Cost Categories

 

Total

Mean

Median

Minimum

Maximum

Third Parties

625,401

9,927

6,970

1,551

27,600

Equipment

597,114

9,478

8,865

1,249

67,783

Ex-post Activities

530,964

8,428

11,566

-

36,575

Recovery

1,334,151

21,177

17,570

1,900

58,171

Detection

1,682,856

26,712

22,813

877

69,100

IT Productivity

3,898,440

61,880

56,789

6,994

125,600

End-user Productivity

8,706,159

138,193

124,551

15,600

456,912

Lost Revenue

13,141,737

208,599

197,500

26,591

755,810

Business Disruption

16,125,669

255,963

201,550

15,750

812,440

Total Cost

46,642,491

740,357

648,174

70,512

2,409,991

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